SupportCategory: Questionsplease-help-cannot-configure-shipping
Tim Stephenson asked 3 weeks ago

Hello, I ordered and installed the pro version of Free Product Sample yesterday and have spent many hours trying to set up shipping.  The site has hundreds of products and I have enabled the \”Order a Sample\” button on about half of the products. I have set up a shipping class and cost and when I add a normal product to the cart the \”Sample Shipping\” radio tab shows the correct cost of shipping next to it, after the standard shipping and the express shipping costs. But, when I add a sample to the cart none of the shipping prices show, and when I select any of the shipping options, the cost of shipping is substantially less than the actual cost. I really do not understand what is happening despite having spent hours trying to resolve it. This is one of the products that I have enabled for samples https://www.covingandmouldings.co.uk/product/orac-c200/ Please help. Tim  

3 Answers
Tim Stephenson answered 3 weeks ago

By way of an update, it seems that adding a sample to an already populated cart causes the prices next to the shipping options (Standard, Express, Samples Only) to disappear, and for a (seemingly random) lower shipping value to be added to the cart total, regardless of which shipping option is selected.

hossain88 Staff answered 3 weeks ago

Hi there, I am sorry to hear that. Can you please give me the website access privately. I will check it out.

Tim Stephenson replied 3 weeks ago

Of course. How do I contact you privately?

Tim Stephenson replied 3 weeks ago

Hi, could you contact me directly for login details please? I can’t post confidential login information on a public forum, and your contact form just returns an error message, so i have no way of getting in touch.

Tim Stephenson answered 3 weeks ago

Hi, could you contact me directly for login details please? I can’t post confidential login information on a public forum, and your contact form just returns an error message, so i have no way of getting in touch.

hossain88 Staff replied 3 weeks ago

You can contact with this mail: thewpnext@gmail.com